Shipping & Policies
The average production and shipping delay is 7 - 17 business days from the moment your order and the moment you receive your package. Production delay is between 2 to 7 business days and shipping delay is usually 5 to 10 business days. During rush time like the Holidays, it can take up to a month. We are making all we can to deliver it as fast as possible. If you would like to have express shipping, please contact me via my Facebook page! You can also ask for an update to your order status via The Poliqueen Ragz page.
Different products are made by different suppliers, your order might be made and send from different places and so, might arrive in different packages on different days.
Any claims for misprinted/damaged/defective items must be submitted within 15 days after
the product has been received. For packages lost in transit, all claims must be submitted no later
than 15 days after the estimated delivery date. Claims deemed an error on our part are covered
at our expense.
NO RETURNS. NO REFOUNDS.
Exceptions may apply. Please contact me, I will do my best to help you but as I do not handle any inventory not shipment I can’t offer returns nor refunds for a change of mind or a wrong choice of size.
Reasons for Returns
Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.
It is our policy to respect your privacy regarding any information we may collect while operating our website.
1. Personal information
When ordering products from thePoliqueen ragz.com («ThePoliqueen ragz»), you will be prompted to provide to us certain personal information, including but not limited to User’s (your/company) name, shipping and billing address, phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or organization’s country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill orders, to communicate about order and ThePoliqueen ragz, and for internal marketing purposes. If we encounter a problem when processing the order, your personal information may be used to contact you.
By ordering from ThePoliqueen ragz, you agree that all information provided in the registration data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete, and accurate.
ThePoliqueen ragz may collect statistics about the behavior of visitors to its Site. ThePoliqueen ragz may display this information publicly or provide it to others. However, ThePoliqueen ragz does not disclose personal information other than as described here.
If you are a customer of a ThePoliqueen ragz Site and have supplied your email address, ThePoliqueen ragz may occasionally send you an email to tell you about new features, new Products, solicit your feedback. ThePoliqueen ragz takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction personal information.
2. Disclosure of information
ThePoliqueen ragz discloses personal information only to those of its employees, contractors and affiliated organizations that need to know that information in order to process it on ThePoliqueen ragz’s behalf or to provide Services available at ThePoliqueen ragz Site, and that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country.
ThePoliqueen ragz will not rent or sell personal information to anyone. Other than to its employees, contractors and affiliated organizations, as described here, ThePoliqueen ragz discloses personal information only in response to court order or other governmental request, or when ThePoliqueen ragz believes in good faith that disclosure is reasonably necessary to protect the property or rights of ThePoliqueen ragz, third parties or the public at large.